hs88 Privacy Policy

1 Introduction

This Privacy Policy applies to all personal data processed by hs88 in connection with the operation of the online casino and sports betting platform available at hs88.im. References to "hs88", "we", "us", or "our" in this document refer to the hs88 platform operator. References to "you", "your", or "Player" refer to any individual who accesses, registers on, or uses any part of the hs88 platform.

hs88 is committed to protecting the personal data of all players, including those based in Karachi, Lahore, Islamabad, Faisalabad, and across Pakistan. This policy has been prepared to give you a clear, complete, and honest account of how your personal information is handled from the moment you first visit the hs88 platform to the point at which your account is eventually closed and your data is deleted in accordance with our retention schedule.

By registering an account with hs88 or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside the hs88 Terms & Conditions, which govern your use of the platform as a whole.

2 Data We Collect

hs88 collects personal data across several categories depending on the nature of your interaction with the platform. The categories of personal data we may hold about you are set out in the table below.

hs88 does not collect special category personal data (such as racial or ethnic origin, religious beliefs, or health data) except where expressly required for responsible gaming purposes, such as processing a self-exclusion request on medical grounds, and only with your explicit consent in such circumstances.

3 How We Collect Data

hs88 collects personal data through the following means:

• Direct Interactions: Data you provide when completing the registration form, submitting KYC documents, making deposits or withdrawal requests, contacting our support team, or updating your account profile.
• Automated Technologies: Technical data collected automatically when you access the hs88 platform, including via cookies, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for full details.
• Third-Party Sources: Identity verification data received from KYC service providers used to confirm your identity and age as part of mandatory compliance checks. Payment confirmation data received from payment processors including JazzCash, EasyPaisa, and banking partners.
• Fraud & AML Screening: Data received from anti-money laundering screening services and fraud detection providers used to protect the integrity of the hs88 platform and its players.

4 Purposes of Processing

hs88 processes your personal data for the following clearly defined purposes:

• Account Registration & Management: To create and administer your hs88 player account, verify your identity and age eligibility, and maintain accurate account records.
• Service Delivery: To enable you to access casino games, sports betting markets, live dealer tables, slots, and blackjack available on the hs88 platform.
• Payment Processing: To process deposits and withdrawals in PKR via supported payment methods, verify payment instrument ownership, and maintain transaction records.
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML), Know Your Customer (KYC), and gaming regulatory requirements, including mandatory record-keeping and reporting obligations.
• Responsible Gaming: To monitor gaming behaviour, identify indicators of problem gambling, apply player-requested limits and self-exclusion measures, and comply with responsible gaming obligations under our operating licence.
• Customer Support: To respond to your enquiries, process complaints, and provide assistance via live chat and email.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorised account access, collusion, money laundering, and other prohibited conduct.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time via your account settings or by contacting support.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game offerings, and the overall player experience.

hs88 will not process your personal data for any purpose not listed above without first notifying you and, where legally required, obtaining your consent.

5 Legal Basis for Processing

Every processing activity carried out by hs88 is grounded in one of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between hs88 and you as a registered player — for example, processing deposits, settling winning bets, and administering your account.
• Legal Obligation: Processing required for hs88 to comply with applicable legal and regulatory requirements, including AML reporting, KYC verification, and gaming licence obligations.
• Legitimate Interests: Processing carried out on the basis of hs88's legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, informed, and unambiguous consent — principally in respect of direct marketing communications. You may withdraw consent at any time without detriment to your account.

6 Sharing Your Data

hs88 does not sell, rent, or commercially disclose your personal data to third parties. However, in order to operate the platform and fulfil our obligations, we do share personal data with a defined set of trusted third-party service providers and regulatory bodies as described below.

• Identity Verification Providers: Third-party KYC and age verification services who process identity documents and biometric data on hs88's behalf under strict data processing agreements.
• Payment Processors: Payment service providers including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, to whom financial data is shared as necessary to process your deposits and withdrawal requests.
• Game Software Providers: Licensed game studios and live dealer operators who supply games to the hs88 platform. Game providers may receive technical data such as session identifiers to facilitate fair game delivery.
• Fraud & AML Screening Services: Third-party screening providers who assist hs88 in identifying and preventing fraudulent activity and money laundering across the platform.
• Customer Support Platforms: Technology providers who power the hs88 live chat and ticketing systems, subject to contractual data protection obligations.
• Regulatory Authorities: Gaming regulators, financial intelligence units, law enforcement agencies, and courts of competent jurisdiction, where hs88 is under a legal obligation to disclose data.

hs88 does not transfer personal data to jurisdictions that do not maintain adequate data protection standards without first implementing appropriate safeguards, such as standard contractual clauses or equivalent protective mechanisms.

7 Cookies & Tracking

The hs88 platform uses cookies and similar tracking technologies to operate certain platform functions, analyse usage patterns, and — where you have consented — deliver relevant promotional content. The categories of cookies used by hs88 are as follows:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cookies cannot be disabled as doing so would prevent the platform from operating correctly.
• Functional Cookies: Store your platform preferences such as language settings, display preferences, and game lobby layout choices to improve your experience across sessions.
• Analytical Cookies: Collect anonymised data about how players navigate the hs88 platform, which games are most accessed, and where technical errors occur. This data is used solely to improve platform performance.
• Marketing Cookies: Used only where you have given explicit consent to receive tailored promotional content. These cookies track your activity on the hs88 platform to deliver relevant bonus and game recommendations.

You can manage your cookie preferences at any time via the cookie settings panel accessible from the platform footer. Please note that disabling non-essential cookies will not affect your ability to use core platform features.

8 Data Security

hs88 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include but are not limited to:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the hs88 platform.
• Encryption of sensitive personal data and financial records held at rest on hs88 servers.
• Role-based access controls ensuring that personal data is accessible internally only to those staff members who require it for a specific, documented purpose.
• Regular penetration testing and vulnerability assessments of the hs88 platform infrastructure.
• Mandatory security training for all hs88 personnel who handle personal data as part of their role.
• Incident response procedures ensuring that any personal data breach is identified, contained, and, where required by applicable regulations, reported to the relevant authority and to affected players without undue delay.

No data transmission over the internet or electronic storage method is entirely infallible. While hs88 employs industry-standard security practices, we cannot guarantee absolute security. In the event of a data breach affecting your personal data, hs88 will notify you as required under applicable regulations.

9 Data Retention

hs88 retains personal data only for as long as is necessary to fulfil the purpose for which it was originally collected, unless a longer retention period is required by applicable law or regulatory obligation. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of the original data. Anonymised data may be retained indefinitely for statistical and platform improvement purposes as it no longer constitutes personal data.

10 Your Rights

Subject to applicable data protection law, you hold the following rights in respect of your personal data held by hs88. To exercise any of the rights listed below, please contact the hs88 support team via live chat or email at [email protected]. hs88 will respond to all data rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data hs88 holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Where the correction relates to data used for KYC or AML purposes, additional verification may be required.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to hs88's regulatory retention obligations, which may require certain data to be retained regardless of an erasure request.
• Right to Restriction: You have the right to request that hs88 restricts processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on hs88's legitimate interests. hs88 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

11 Children & Minors

The hs88 platform is strictly intended for adults aged 21 years and over. hs88 does not knowingly collect personal data from individuals under the age of 21. The platform employs mandatory age verification procedures at the registration and KYC stages to prevent access by minors.

If hs88 becomes aware that personal data has been collected from an individual who has not reached the age of 21, the affected account will be immediately suspended, all personal data associated with the underage individual will be deleted in accordance with applicable law, and any balance held in the account will be reviewed in accordance with hs88's minor protection procedures.

Parents and guardians are encouraged to make use of internet filtering and parental control tools to prevent underage individuals in their household from accessing gambling platforms, including hs88.

12 Third-Party Services

The hs88 platform may incorporate third-party services such as live game studio streams, payment gateway interfaces, and customer support tools. These third-party services operate under their own privacy policies and data handling practices, which are independent of this Privacy Policy.

hs88 exercises due diligence in selecting third-party service providers and requires all providers to demonstrate compliance with applicable data protection standards as a condition of engagement. However, hs88 is not responsible for the privacy practices of third-party services that operate independently of the hs88 platform, including any external websites you may navigate to from the platform.

When interacting with a third-party service embedded within the hs88 platform — such as a live dealer game interface or a payment gateway — you may be subject to that provider's terms and data practices in addition to this Privacy Policy. We recommend reviewing the privacy information of any such provider if you have specific concerns.

13 Amendments

hs88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law or regulatory requirements, or changes to the services offered on the platform. The date of the most recent update is displayed at the top of this page.

Where amendments to this Privacy Policy are material — meaning they significantly change how your personal data is collected, used, or shared — hs88 will notify registered players via the email address held on their account at least 14 days prior to the changes taking effect. For non-material amendments, the updated policy will be published on this page without individual notification.

Continued use of the hs88 platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the updated policy. If you do not accept the amendments, you should cease using the platform and may request account closure in accordance with the hs88 Terms & Conditions.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which hs88 processes your personal data, please get in touch with our support team using the contact details below.

For formal data rights requests, please email [email protected] with the subject line "Data Rights Request" and include your registered account email address along with the specific right you wish to exercise. Identity verification will be required before hs88 can process your request.

hs88 is committed to addressing all privacy-related concerns promptly and transparently. Players who remain dissatisfied with hs88's response to a data rights or privacy complaint may have the right to escalate their concern to the relevant data protection or gaming regulatory authority applicable to their jurisdiction.

This Privacy Policy was last reviewed and updated on 1 January 2026. hs88 operates under international gaming regulations. This platform is intended for adults aged 21 years and over residing in permitted jurisdictions only. Gambling involves risk — please play responsibly.